Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns are strictly limited to unopened items. We do not accept returns on chemicals or electronic parts or special orders. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sclark@spaandsauna.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sclark@spaandsauna.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at cer@spaandsauna.com for such cases. 

Exceptions / non-returnable items
Certain types of items cannot be returned, including opened spa water care/chemical items and electronic parts. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Concerns or Shipping Delays

The Spa and Sauna Co. works hard to ensure your order leaves our building in a timely manner. The Spa and Sauna Co. is not responsible for shipping delays from any shipping provider or mail carriers, once the package has left our building. 

Contact Information (Company Headquarters)

Contact Phone Number: 775-852-3838

Contact Email: SClark@SpaAndSauna.com

Mailing Address: 9748 S. Virginia St., Ste. C-D, Reno, NV 89511